Customer Service Representative
Primenuggets.com helps people to make their dreams a reality by learning the skills from successful people. We call these successful people “experts” and by 2022, 30,000 experts will have helped 10,000,000 people. Our mission is to empower these experts to achieve that by providing the platform to turn skills into mobile apps and we give them everything they need to run a successful online business from concept to monthly payout cheque. We are an international remote team with the majority of our business in the US.
We are looking for an inspiring, engaged and motivated member to our newly formed customer success team.
You have experience of working in fast-paced environments and have the vision to change the future of learning.
Your mission will be to advocate for the customer, and represent their best interest, which will come naturally because you have a deep desire to help people, on an individual and scalable level.
You will spend half your time interacting with customers; solving their questions, and helping them learn and grow, so they get the most from our information products. And the other half of your time actively tracking, improving and reporting customer success on a broader level.
*What you’ll be working on*
- Responding to customer inquiries with the highest quality possible through zendesk meeting our 3 KPIs: PSAT; First Reply Time and closure time.
- Provides platform and program good practices to add value to our product.
- Acts responsively, accurately and with attention to detail to customer by identifying their requests and acting upon their concerns
- Works with online tools and systems for the creation, management of customer’s accounts.
- Achieve Company wide OKRs and KPIs in collaboration with other teams.
- Assist the Customer Success Manager with workflows and data for accurate tracking and reporting to different stakeholders.
- Helps on the social media channels by answering their concerns and deriving to the correct channels.
*What you’ll bring to the team*
- Customer obsession: Support customers on a daily basis using zendesk and social media, providing excellent customer service at all levels.
- Detail oriented: Process following including bug reports, payments processing operations but also provide insight on how things could be done different/more efficient
- Data oriented: provide specific information for escalation
- KPI oriented: Hold accountable for 3 metris: customer satisfaction, First reply time and closure time
- You’re the sort of person that crosses the street to help someone struggling with heavy bags, and then walks 3 blocks out their way to help them home.
- You are an extremely structured thinker with a passion for taking action & getting measurable results
- You are a passionate learner, motivating yourself and others to stimulate personal growth and development
- You are fluent to a native level in English
*What we offer you*
- Steep learning curve: Expect the steepest learning curve you have ever experienced – we are building a playground at passion.io to become the best version of ourselves. Meet and work with successful people worldwide to learn their success secrets.
- Value-based company: Be part of an open, honest, creative, and results-driven environment where your opinion is highly valued. We want to change the globe for the better by providing value to others.
- High-growth environment: You will be part of a strongly growing company with the opportunity to develop into a key contributor with incomparable responsibilities.
- Personal and professional development: You will tackle projects across departments and thereby gain a top-notch tool box to succeed in tackling bigger and bigger challenges.
- Autonomy / entrepreneurial work-style: You will only be measured by the results you produce and are in the driver’s seat, with full flexibility.
- Remoteness and flexibility: You will join our truly international remote team from over 10 nationalities and work from anywhere you wish
Office & Admin (Virtual Assistant)
- Admin Assistant
- Data Entry
Customer Service & Admin Support
- Community Forum Moderation
- Content Moderation
- Customer Support
- Email Support
- Social Media Moderation
- Tech Support
- Call support
Customer Service Representative
Employment Type Freelancer
Minimum Experience Mid-level